RESOURCES
Help
- How do I view my account information and manage my account online?
- What is a Guarantor Number?
- Can another family member access my online account?
- Can I still receive my paper statements if I enroll for online account management?
- Why is my e-mail address needed?
- Can I contact the Patient Accounting office through e-mail?
- Besides viewing my account and paying my bill online, what other resources are available from the site?
- Do I need to enroll in order to use these other resources?
- Will I be able to combine several open accounts for my different visits and pay them at once?
- Will I be able to view and pay my physician bills from the site?
- Do I need to establish an electronic payment method to be eligible for the online account manager?
- What specific type of electronic payment method can I use?
- Can I print a payment stub and send it in with my payment instead of paying electronically?
How do I view my account information and manage my account online?
In order to view your account information and make payments online, you must enroll by entering your Guarantor number, account number, social security number, e-mail address and a password on the enrollment page. This information will ensure that only you can securely access your account information. Once enrolled, you will receive an e-mail notification whenever there is a change to your account.
The Guarantor is the person responsible for payment of the account. Each Guarantor is given a Guarantor Number, which is printed on your paper statement. This number provides the access to your account information and is required to enroll for your online account. Once you are enrolled, you will only need to enter your social security number to access your account.
Can another family member access my online account?
A family member can only access your account if you provide that person with your Guarantor Number and password. If two family members are responsible for payment of accounts, then each person will have a different Guarantor Number and be required to enroll separately.
Can I still receive my paper statements if I enroll for online account management?
Yes. During the enrollment process, you will be asked if you would like to receive your statements online only, or continue receiving your statements through the mail. At any time, you may go to your patient profile in the 'My Account' section to change your preference.
Why is my e-mail address needed?
We collect your e-mail address so we can notify you when there is activity in your account, such as insurance payments received, balance now due from you, or if for some reason one of your accounts has become past due.
Can I contact the Patient Accounting office through e-mail?
Yes, you may e-mail our office at SJE_RMH.CustomerService@stjoe.org. 24 hours a day, seven days a week with questions. Please be patient for your response. We will personally reply to your message during normal business office hours.
In addition to managing and paying your account online, the hospital has included many helpful resources online to help you understand and manage the healthcare billing process. With the online account manager you can:
- Review - Answers to the Most Frequently Asked Questions
- Get - Tips on Organizing Bills
- Study and use our - Guide To Appealing Insurance Denials
- Find - Helpful Hints on Shopping for Health Insurance
- Quickly access - Important Phone Numbers
- Reference our - Glossary of Billing Terms
- Use our - Medical Bill Organizer to manage all your healthcare billing
Do I need to enroll in order to use these other resources?
No, you only need to enroll if you would like access to 'My Account' information, including making payments, tracking insurance, receiving e-mail notifications when there is a change to your account, etc. The other resources are available to you 24 hours a day, regardless of your enrollment.
Will I be able to combine several open accounts for my different visits and pay them at once?
Yes, as long as the accounts are within the same hospital, and are open, you will be able to view the billing information for each visit and pay with one click. If you have open accounts across more than one hospital, you will need to make separate payments.
Will I be able to view and pay my physician bills from the site?
No, only your hospital bills will be available from the site.
Do I need to establish an electronic payment method to be eligible for the online account manager?
No. When it comes time to pay your bill, you will have the option to either establish an electronic payment method or print a payment stub out on your home printer.
What specific type of electronic payment method can I use?
You can make payment electronically, via credit card or debit card.
Can I print a payment stub and send it in with my payment instead of paying electronically?
Yes. You have the option of printing a payment stub with all of your open accounts and sending that in with your check to the hospital. Just click the 'Print Payment Stub' option on the 'Make Payment' page.
